What is RC2FM?

RC2FM Connector stands for "RingCentral to FileMaker Connector". RC2FM is a web-based microservice that integrates Claris FileMaker with RingCentral Office®, enabling any FileMaker custom app to quickly establish two-way communication with RingCentral's Cloud-based Unified Communications Platform.
​
RC2FM Connector is an authorized RingCentral Public App which was developed using RingCentral's REST APIs. In technical terms, RC2FM Connector is a hosted microservice that enables telephony integration for custom apps developed in FileMaker running on iOS, Mac, Windows and the Web.

What can I do with it?

Sign into a RingCentral phone extension and use your business Caller ID to:
• Click/Tap to dial any phone number stored in FileMaker.
• Send outbound calls to your cell phone, personal phone, or RingCentral extension.
• Send/receive SMS and MMS messages to/from any contact stored in FileMaker in near real time.
• Send/receive Faxes directly from FileMaker containers or from your device's file system.
• Download call log and message log history and store them as FileMaker records.
• Download voicemails and store them as MP3's in FileMaker containers.
• Download call recordings and store them as MP3's in FileMaker containers.
• Download sent/received Faxes and store them as PDFs in FileMaker containers.
• Set “Read” status of unread SMS, voicemails, and fax messages.
• Trigger scripts in your FileMaker custom app on incoming calls (Pro/Advanced only).**
​
**Requires RingCentral Desktop app.

How does it work?

RC2FM communicates with FileMaker over the internet using either the "Insert from URL" script step or the scripting of "WebViewer" objects. By calling secured URLs on our Cloud servers, FileMaker is able to transmit and receive encrypted data to/from your RingCentral account.
​
RC2FM requires no plugins, connector files, Custom Web Publishing, or PHP code.

How is it sold?

RC2FM is offered as Software as a Service (SaaS) in monthly or annual subscription plans. ​ Subscriptions are sold on a per user basis in several price tiers, with pricing ranging from $15/month for a single user to as low as $4.15/month for groups of 25 subscribers or more.

Other questions?

If you have any other questions, please reach out to us via our Online Chat, or by filling out our Contact form below.

Is it HIPAA compliant?

RC2FM Connector is Automation USA's RingCentral integration offering, which consists of two parts. The first part is our back-end web service which we developed and operate in the Cloud, and the second part is your own FileMaker custom app, which you have designed around your business case leveraging the scripts and tables we provide. While RC2FM Connector is not HIPAA compliant, our web service is simply a pass-through which stores no user data. While we could conceivably qualify for HIPPA conduit, it would only make sense for us to do that if our customers' custom apps (the second part of the equation) also become HIPAA compliant. RingCentral offers two levels of HIPAA compliance (HIPAA conduit and HIPAA Business Associate Agreement Standard or Custom). RingCentral's level of HIPAA compliance is contingent on your service plan. We invite you to read more about RingCentral's compliance levels at this link.

What's the technical route?

All API requests terminate at our endpoints and our back-end servers then forward all applicable requests to the corresponding RingCentral endpoints. Therefore, client data such as outbound faxes and SMS/MMS messages transit through our servers, however no payload data is ever retained, even if the transaction fails. RingCentral’s binary responses (voicemails, inbound messages, etc.) also transit through our servers on their way back to the client. No payload data is ever retained, even if the transaction fails. RingCentral’s text responses (i.e. log downloads) can be handled one of two ways:

1. we have legacy endpoints (for backwards compatibility) that parse JSON data to triple-pipe (“|||”) delimited text (as lists similar to standard ExecuteSQL output).
2. we have new endpoints (not yet published) that echo RingCentral's JSON payload directly back to client and we provide new FileMaker schema and scripts (not yet published) that will parse and store the entire payload.

Is it private?

It is only possible to activate service if you are an admin. We do this to protect customers against unauthorized information retrieval (leaks/thefts). Our system will reject service activations from anyone other than a user with super-admin or manage accounts credentials. Once access has been granted, anyone in your organization can sign-in and utilize our service, including multiple concurrent users (up to the maximum number of users covered by your subscription). RC2FM is a pass-thru system, so your data transmissions are never retained. Even if your transmission fails, you must request it again, as it is not cached or buffered. As far as access to private messages (i.e. call recordings, voicemails, faxes, sms/mms communications), RingCentral’s message store is per-user, not company-wide, therefore your messages and attachments can only be retrieved by you (using your unique RingCentral credentials). As for access to other company-wide reports (i.e. call history logs), the level of information that can be retrieved via RC2FM depends more on your subscription level than on your credentials. Even if you are the super-admin, unless you've purchased a premium subscription (i.e. a site license), you will not be able to retrieve company-wide call history, only your own call logs.